Improve cash flows and long-term profitability
Webinar: Jump in bill-anxiety – how will European consumers buy and pay in the inflation storm?
Supporting our customers. All the way.
Late payments happen. When they do, we are there for our customers, every step of the way. From the first day our customers hear from us to the day they are back in financial control.
The reason for not being able to pay on time can be anything from a forgotten bill to life-changing events that can have major financial consequences. We are aware that people can find themselves in different degrees of debt, with differing financial circumstances.
For this reason, we attach great importance to offering support in finding a sustainable solution, regardless of the cause of the debt or late payment.
Through an ethical approach, we respect and strive to understand each individual situation. Guided by our values, we help our customers solve their debt and take back control.
10 principles for ethical and sound debt collection practises
As Europe’s largest credit management services company, we bear a great responsibility to conduct our operations in an ethical and sustainable way.
Learn more about the impact of late payment in our publications:
We have published insights about late and non payments since 1998. Access our publication archive where we have stored all publications about payment behavior.
Grow and improve your business by taking advantage of the expertise and experience of Intrum, Europe’s leading Credit Management Services company. We offer both standalone and integrated services. • Debt collection services • Credit optimization services • E-commerce services • Accounts receivable management • Payment services • Portfolio buys
We are Intrum. We lead the way.
We lead the way to prosperous business. Our credit management services give advantages to companies of all sizes. Strong cash flow contributes to continuous growth.
By taking good care of our clients and their customers we contribute to sustained healthy relationships.
Every year we support 80.000 companies. And every day we are in contact with 250.000 people in debt.
With this great influence, comes great responsibilities and opportunities. We are in a unique position to make a difference. Step by step, we make things better for our clients, for their customers, for our industry and for society.
We lead the way to a sound economy.
Black Friday – temptation comes knocking
With Black Friday now extended from one day of discounting to weeks of tempting retail offers and advertising build-up, are you struggling to resist the lure of a bargain? If so, you aren’t alone.
Sustainability: a casualty of economic distress?
With consumers fighting to keep their heads above water this winter, evidence suggests sustainability efforts may be hampered by the need to cut costs.
Taking customer satisfaction to the next level
In the past year, Intrum has rolled out a harmonised customer satisfaction survey which is designed to foster a system of continuous improvement across all markets. Anel Mujkanovic, Head of People Development and Quality Performance, explains how the surveys are driving up quality in the business.